KID’S HELP LINE
PROGRAM INFORMATION: FREQUENTLY ASKED QUESTIONS

Newsletter

What is the Kids’ Help Line?

The Kids’ Help Line is a program of the Crisis Center, Inc., located in Birmingham, Alabama.  It is a telephone hotline for kids ages 6-12.  The KHL gives the children of Central Alabama another source of support and help when faced with challenging issues and uncertainty. 

What is the cost?

It is FREE!  But, if it’s long distance for you to call Birmingham, the phone company will charge you long distance fees.  If you’re not sure, ask an adult before you call us!

When can I call?

ANY day between 3:00 p.m. and 10:00 p.m.  If no one picks up, we might be really busy, so just try us again in a little while.  We want to talk to you!!

What can we talk about?

ANYTHING!!  You don’t even have to have a problem to call us.  You can just call to talk. We also love happy calls and good news, so share with us!!  If it’s important to you, it’s important to us!  We may not have all the answers or solutions, but we are here to listen.  Some examples of things to call about are:

How often can I call?

Call as often as you want, but try to limit your calls to 2 or 3 times a day unless there is a serious problem or you hare having homework difficulties– that way we can talk to everyone who tries to call!  

Why would I want to call you?

When you are faced with a problem or are upset or sad, talking about it helps.  Sometimes it’s easier to talk to someone you don’t know and who can’t see you.  We wont take sides and we won't laugh at you.  We wont tell others.

Who answers the calls?

Mostly high school and college students.  We’re all trained crisis counselors, which means we know how to help you with your problems– and we know how to LISTEN.  We are volunteers, which means we do this job for free – that’s how much we want to help you and hear what you have to say!

KIDS’ HELP LINE:  328– 5437 (328-KIDS)